Refund Policy

At Dekvino , your satisfaction is important to us. We want you to shop with confidence and have a smooth, hassle-free experience.

1. Returns

We offer a [30-day return policy], which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging, with all tags and accessories included.

To request a return, please contact us at [Your Support Email] with your order number and reason for return.

Please do not send items back without contacting us first.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the product.

We'll review the issue and work with you to find an appropriate solution.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items caused by misuse

  • Personalized or custom-made products

  • Gift cards

  • Items marked as final sale, where permitted by law

Please contact us if you have questions about a specific product.

4. Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within [5–10 business days].

Please note that your bank or payment provider may require additional time to process the refund.

5. Exchanges

If you'd like to exchange an item, please contact our customer support team. Exchanges are subject to product availability and eligibility.

6. Return Shipping Costs

Return shipping costs may vary depending on the reason for return.

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If the return is due to our error or a defective product, we will cover reasonable return shipping costs.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but orders that have already been processed or shipped may not be eligible for cancellation.

8. Contact Us

If you have any questions about returns or refunds, we're here to help.

Email: [gljcae9356@outlook.fr]

Website: https://dekvino.com/

Thank you for shopping with Dekvino !